Replacement Parts
1-year warranty
All replacement parts are covered by a 1-year warranty for defects under normal use.
View detailsWarranty & returns
Warranty & Return Policy
Repair Depot provides a clear and convenient warranty policy for all parts, tools, equipment, and other products purchased online through our website.
All warranty claims can be submitted via My Account > RMA. The RMA process is usually completed within 3–5 business days after we receive the returned item.
- 1-year parts warranty
- RMA in 3–5 days
- Store credit refunds
- My Account RMA
Clear warranty coverage for every product type
Submit RMA claims through My Account
Only products purchased directly from Repair Depot are eligible for warranty. Items purchased elsewhere are not covered.
RMA processing is usually completed within 3–5 business days after we receive the returned item.
Warranty coverage overview
1-year warranty
Replacement Parts
This warranty covers defects under normal use. If a part develops a quality issue, you may submit an RMA claim.
Covered
- Defects under normal use
- Quality issues during the warranty period
Not covered
- Accidental damage (drops, impacts, improper installation)
- Misuse (using the product for purposes other than intended)
- Physical or internal damage (screen cracks, flex cable breaks, liquid damage)
- Normal wear and tear
1-year warranty
Batteries
Warranty applies to defects or performance issues under normal use, as long as there is no physical damage.
Covered
- Defects or performance issues under normal use
- Quality issues without physical damage
Not covered
- Physical damage to the battery
- Damage from misuse or improper installation
30-day warranty
Tools & Consumables
Warranty covers manufacturing defects identified within 30 days of purchase.
Covered
- Manufacturing defects within 30 days of purchase
Not covered
- Physical damage
- Excessive wear or damage caused by misuse
30-day functional warranty
Refurbished Devices
Devices must be returned free of personal data, passcodes, and iCloud/Google locks. Returns that do not meet these conditions may be rejected.
Covered
- Operational issues within 30 days of purchase
Not covered
- Cosmetic or internal damage (cracks, bends, broken components)
- Evidence of misuse
Return requirements
- Remove all personal data before return
- Disable passcodes and remove iCloud/Google account locks
- Returns that do not meet these conditions may be rejected
Important details
Additional Terms
Please review these terms before submitting a warranty claim or return request.
- If you receive a damaged or incorrect product, contact Customer Service immediately.
- Warranty applies only to Repair Depot products. Products without our branding are considered non-Repair Depot items and are not eligible.
- Returns or claims outside the warranty period will not be accepted.
- Customers with purchases exceeding $1,000 in the past 30 days may receive one free ground shipping return label per month.
- Products purchased in error or no longer needed can be returned within 30 days, in original, undamaged packaging.
High-volume customers ($1,000+ in 30 days) may qualify for one free ground return label per month.
Approved returns
Refunds / Store Credit
All approved warranty returns will be issued as store credit.
Store credit amount
The credited amount will be the lower of the original purchase price or the current selling price.
- Original purchase price, or
- Current selling price
Buyer remorse returns
Products purchased in error or no longer needed can be returned within 30 days in original, undamaged packaging.
Common questions
Warranty & Return FAQ
Quick answers about RMA timing, eligibility, store credit, and return requirements for Repair Depot products.
Or email help@repairdepot.com
Warranty & Return FAQ
How do I submit an RMA claim?
Submit warranty claims via My Account > RMA. After we receive your returned item, the RMA process is usually completed within 3–5 business days.
Which products are eligible for warranty?
Only products purchased directly from Repair Depot are eligible. Items purchased elsewhere are not covered. Products without Repair Depot branding are considered non-Repair Depot items and are not eligible.
How long is the warranty on replacement parts?
All replacement parts are covered by a 1-year warranty for defects under normal use. Accidental damage, misuse, physical damage, and normal wear and tear are not covered.
Do you offer cash refunds?
All approved warranty returns are issued as store credit. The credited amount is the lower of the original purchase price or the current selling price.
What are the requirements for returning refurbished devices?
Devices must be returned free of personal data, passcodes, and iCloud/Google locks. Returns that do not meet these conditions may be rejected.
Do I qualify for a free return shipping label?
Customers with purchases exceeding $1,000 in the past 30 days may receive one free ground shipping return label per month.
What if I received a damaged or incorrect product?
Contact Customer Service immediately. Do not wait — prompt notification helps us resolve damaged or incorrect shipments quickly.
Can I return a product I no longer need?
Products purchased in error or no longer needed can be returned within 30 days in original, undamaged packaging, subject to our return policy terms.
Need help?
Contact Us
For any questions about warranty, returns, or RMA — our support team is here to help.
Emailhelp@repairdepot.comBest for order details and RMA photosPhone+1 (945) 376-7434Fastest for urgent shipping changesWhatsApp+1 (945) 376-7434Message our team during business hoursRepair AssistantFind compatible partsCompatibility, cross-ref, job discovery & grade advisor
Repair Depot · Live chat is available via the green chat button in the bottom-right corner of every page. Email and phone remain available during business hours.
Need to start a return?
Submit an RMA through your account or contact our support team for help.