Quality Assurance
Reliable Performance for Every Repair
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Frequently Asked Questions
Clear answers for repair shops about account verification, order tracking, same-day shipping, warranty RMA, returns, and lost or damaged packages.
- Business verification
- Same-day shipping
- My Account RMA
- Carrier claims
Answers for repair shops, sorted by topic
FAQ topic
Account & Verification
Wholesale access, business verification, team accounts, and account security.
Account & Verification
Who can buy from Repair Depot?
Repair Depot is a wholesale supplier serving repair shops, refurbishers, distributors, and other registered businesses in the mobile repair industry across the United States.
Do I need a business license to place an order?
Yes. Business verification is required for wholesale access. Provide your company details and tax ID during account registration so we can activate your Repair Depot wholesale profile.
Why was my account locked or disabled?
Accounts may be locked or disabled due to incomplete verification, incorrect company information, unusual activity, or policy violations. Email help@repairdepot.com or call +1 (945) 376-7434 so our team can review your account.
Can multiple staff members use one account?
Yes. Multiple users and store locations can be managed under one business account so your team can order, track shipments, and submit RMA requests from a shared dashboard.
Can I manage billing and shipping addresses separately?
Yes. Billing and shipping addresses can be updated independently in My Account → Addresses before checkout or when preparing a new order.
How can I confirm an email or phone call from Repair Depot is legitimate?
Official Repair Depot emails only come from @repairdepot.com addresses. If you are unsure about a message or caller, contact us directly at help@repairdepot.com before sharing account or payment details.
FAQ topic
Orders & Shipping
Same-day fulfillment, tracking, carrier options, and order changes.
Orders & Shipping
Does Repair Depot offer same-day shipping?
Yes. Most in-stock orders placed before the weekday carrier cutoff ship the same business day from our Plano, TX warehouse. See shipping cutoffs and carriers for current cutoff times.
How can I track my order?
After your order ships, tracking is emailed automatically and also appears in My Account → Orders with live carrier status updates.
What shipping options are available?
Repair Depot offers UPS and USPS options including Ground, 2 Day, and Overnight for eligible products and destinations. Some restricted items are Ground shipping only. Full details are on our shipping policy page and at checkout.
What does Ground Shipping Only mean?
Certain products — including lithium-ion batteries, large devices, and heavy equipment — cannot ship by air due to carrier restrictions and must ship via Ground service only.
Can iPhone battery replacement orders ship overnight?
No. Lithium battery replacement products are restricted to Ground shipping only and cannot be sent via air or overnight services.
Can I change my shipping method after placing an order?
Usually yes, if the order has not shipped yet. Contact customer support at help@repairdepot.com as soon as possible so we can update the carrier method before fulfillment.
How do I combine multiple orders into one shipment?
Contact customer support before your orders ship. Our warehouse team can often combine open orders into one shipment when they have not yet entered the packing queue.
Why can't some orders be combined?
Orders may not qualify for combined shipping if one order was placed after the shipping cutoff, is already packed, or uses a different fulfillment status. Contact support before cutoff when possible.
FAQ topic
Warranty & RMA
Submitting RMA requests, warranty coverage, proof requirements, and status updates.
Warranty & RMA
How do I submit an RMA request?
Submit warranty and return requests through My Account → Returns (RMA). Include your order details and a clear description of the issue so our team can review eligibility quickly.
What should I do if I receive a defective screen replacement?
Submit an RMA request through your account dashboard with photos of the defect. Our team will inspect the issue and process warranty support according to our return and warranty policy.
Does physical damage void the warranty?
Yes. Cracked glass, bent frames, torn flex cables, burn marks, liquid damage, and similar physical damage are not covered under warranty.
Is installation damage covered?
No. Damage caused during installation — including improper handling, heat damage, or pry-related flex tears — is not covered under warranty.
What proof is required for a warranty claim?
Clear photos, short videos, or unboxing evidence may be required to support your claim. Include the part label, defect area, and order information when submitting your RMA.
How long does RMA processing take?
RMA requests are typically processed within 3–5 business days after the returned item arrives at our Plano, TX facility and passes inspection.
What happens if my replacement part is out of stock?
If a direct replacement is unavailable, Repair Depot may issue store credit or another approved resolution based on the warranty terms for that product.
Do I need to keep the original packaging?
Yes. Keep original packaging until your warranty claim or return is fully resolved. Returns without proper packaging may be delayed or rejected.
How can I check my RMA status?
RMA status updates appear in the Returns section of My Account as your request moves through review and processing.
FAQ topic
Returns & Refunds
Buyer remorse returns, return shipping, free labels, and rejected returns.
Returns & Refunds
Can I return repair parts ordered by mistake?
Yes, eligible items may be returned within the allowed window if they are unused, undamaged, and in original packaging. See our return policy for full terms.
Who pays for return shipping?
Customers are generally responsible for return shipping unless the return qualifies for a free return label under our policy.
When do free return labels apply?
Free return labels may be available for customers with more than $1,000 in purchases within the last 30 days, or for first-time orders with verified product issues reported promptly.
Why was my return rejected?
Returns may be rejected if they fall outside the return window, show physical or installation damage, lack required proof, or do not meet warranty eligibility requirements.
Can rejected items be shipped back to me?
Yes. If you need a rejected item returned, contact support to arrange shipment back to your address.
FAQ topic
Lost & Damaged Packages
Missing shipments, carrier claims, damaged deliveries, and wrong-package issues.
Lost & Damaged Packages
What should I do if my package is lost or missing?
Contact Repair Depot support as soon as possible at help@repairdepot.com so we can open a carrier investigation and guide you through next steps.
What if tracking shows delivered but I did not receive the package?
Repair Depot can help open a carrier investigation and work with you through the claim process. Contact support promptly with your order number and tracking details.
What should I do if my package arrives damaged?
Contact customer support immediately and include photos of the outer package, shipping label, and damaged items. Do not discard packaging until the claim is resolved.
What if I receive the wrong package?
Contact Repair Depot support right away at help@repairdepot.com so we can arrange the correct items and return instructions if needed.
Can I choose between a refund or store credit for lost shipments?
Yes. Once a carrier claim is approved, you may choose your preferred resolution option based on the claim outcome and order details.
How long does a lost package investigation take?
Resolution times vary by carrier and claim type. Our support team will keep you updated throughout the investigation process.
Still need help?
Contact Repair Depot Support
Contact Repair Depot Support and our team will help with account, order, shipping, or RMA questions.
Emailhelp@repairdepot.comBest for order details and RMA photosPhone+1 (945) 376-7434Fastest for urgent shipping changesWhatsApp+1 (945) 376-7434Message our team during business hoursRepair AssistantFind compatible partsCompatibility, cross-ref, job discovery & grade advisor
Live chat is available via the green chat button in the bottom-right corner of every page. Email and phone remain available during business hours.
Ready to place an order?
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